Call center sales representative

National Biotech Pvt Ltd
Location: kathmandu
Salary: - 20000
Posted Date: 2022-06-27 Deadline: 2022-07-07
  • Nos. of Opening : 2
  • Location : kathmandu
  • Experience : Fresher
  • Working Position : Entry Level
  • Salary : - 20000
  • Category : Marketing
  • Nature : Full Time
Job Description

  • Receive inbound calls from customers to interact with them and identify their needs or issues
  • Provide telecommunication solutions and recommendations to customers via telephone calls
  • Follow set communication guidelines in addressing the needs and problems faced by customers
  • Build positive work relationship with customers to enhance the image and public perception of a company
  • Place outbound calls to customers to promote new products and services
  • Oversee the timely management of outgoing and incoming calls
  • Ensure call records are properly stored and organized in a call center database
  • Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
  • Ensure daily shift call quotas and set targets are achieved
  • Conduct research to identify solutions and answers to difficult client issues
  • Follow set procedures to ensure equipment and devices are operational
  • Provide periodic reports to company management on work activities
  • Oversee the processing and implementation of orders, applications and forms submitted by customers
  • Monitor trends in customer calls and alerts management in event of any suspicious activity
  • Upsell products and services to customers when providing telecommunication solutions
  • Sit at a workstation for long hours to interact with customers using a computer and a headset.

Job Specification

  • Education and Training: To become a call center sales representative, you require at least a high school diploma and an ability to use or quickly adapt to CRM programs and other related computer programs. Employers usually provide recruits with training to acquaint them with work operations
  • Communication Skills: Call center sales reps are able to interact with customers using appropriate language to identify issues and provide OTA assistance
  • Customer Service Skill: They are skilled in politely addressing customers, they exercise lots of patience and tolerance in resolving caller issues
  • Problem-solving Skill: Call center sales representatives are able to identify customer challenges and provide solutions that address such problems.

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

We National Biotech Pvt Ltd has gained a reputation as a manufacturer and trader of superior quality organic fertilizer products and services, designed to meet all international standards. The products manufactured are used in almost all the major public and private projects in the region. Our fertilizer brand "SAATHI" has maintained active presence in the domestic market. Major share of the products are distributed through a strong network of distributor within the group who in turn supply them to project owners/end users in their respective markets. 

Strong foresight, diligent market intelligence and efficient execution of plans have been the essence of National Biotech efforts to stay ahead of competition on product, price, delivery and other service offerings. 

We ensures high sales performance year after year, drawing strength from maintaining close relationships with its customers. While a robust technological network facilitates efficient handling of order management, the company's sales and delivery operations complement each other by meeting all customer expectations ensuring efficient, reliable and prompt delivery of material. 

As part of its relentless efforts to offer the best service to its customers, the marketing wing conducts regular market visits involving feedback sessions, customer satisfaction surveys and promotional activities. As an effort to enhance our customer relation, we have further developed the Customer Relationship Management (CRM) section by which customer could directly convey their concern and issues directly to the management.

Industry Type Manufacturing
Location Swoyambhu,,kathmandu
Organization Size 50-100
Active Jobs By National Biotech Pvt Ltd
Sales and marketing representative
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Deadline 2022-08-18

Active Jobs From This Company

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