Warranty Incharge Mid Level

GO AUTOCARE PRIVATE LIMITED
Location: kathmandu
Salary: Negotiable
Posted Date: 2016-09-07 Deadline: 2016-09-14
  • Nos. of Opening : 1
  • Location : kathmandu
  • Working Position : Mid Level
  • Qualification Degree : diploma or engineering
  • Salary : Negotiable
  • Category : Others
  • Nature : Full Time
Job Description

Customer Service

  • Served as a single focal point between the the dealership organization and the manufacturer regarding the warranty issues, warranty Claims.
  • Manage databases of all records related to the repairs of the vehicles which fall under warranty.
  • Manage proper storage and delivery of warranty parts to the manufacturer.
  • File warranty claims in a timely manner and the update of the database.
  • Provide best possible service to the customer.

Maintain positive interactions and good working relationship with other departments and colleagues.

Operational

  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of customer.
  • Receives and handles all inquiry calls from the customer regarding warranty claims and warranty issues.
  • Give attention to the customer concern while receiving calls, complains in connection with warranty.
  • While maintaining database, record all necessary information, customer name, vehicle no., address, contact no, e-mail address etc. or in the format as prescribed by the company/ manufacturer.
  • Maintain Register of the warranty claims and update the register after the claims are settled.
  • Store the parts replaced under warranty and make necessary arrangements for storing the parts as per the manufacturers guideline.
  • Send the exchanged parts under warranty to the manufacturer as per the instruction from the manufacturer.
  • PDI Reports should be raised on a daily basis and send back to the company (If Necessary)
  • Ensure that free service coupons are duly filled up and send to the manufacturer in a timely basis.
  • Report service manager in a timely manner about the overall status of the warranty claims, free servicing and pending claims.
  • Coordinate with the manufacturer for the timely and immediate payments of the warranty claims.

Personnel

Other Duties

  • Responds to changes in function and procedures in the area of Warranty works as per the guideline provided by the organization and the company.
  • Have through understanding of working procedures of the industry.
  • Puts forward suggestions to the management in relation to the Work Quality and
  • Work Performance.
  • Have an understanding of and adhere to the organization's rules and regulations.
  • Attends training sessions and meetings as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.

Job Specification

 

 

 

Apply Instructions

HR DEPARTMENT: ramesh@ford.com.np

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts
Location SWOYAMBHU, KATHMANDU, NEPAL
Organization Size 1-10
Active Jobs By GO AUTOCARE PRIVATE LIMITED

Similar Jobs

General Maintenance Worker

US Embassy, Nepal