Floor Supervisor Mid Level

Job Description

Customer Service

• Provides a courteous and professional service at all times to all service seeker customers.
• Reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.

Maintain positive interactions with good working relationships with colleagues’ and subordinates working in the floor

Operational : 

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of customer.
• Diagnose the problem in the vehicle on its arrival.
• Interact with service advisor in order to ascertain the exact customer concern.
• Ensures that a job card is issued with details of the maintenance works to be carried out.
• Plan and co-ordinate service activities, maintenance works and all workshop related activities.
• Ensure that maintenance work to be performed is allocated to the concerned technician.
• Ensures that all mandatory paperwork is carried out in a proper and accurate manner.
• Ensures accurate time recording (clocking on and off) for all maintenance works as per the company guidelines of each service technician.
• Ensures that all job operations are completed within given time following company’s / Manufacturer’s guidelines.
• Prioritization of all maintenance work as per the needs of the customers, company’s senior officers.
• Inform the service manager on any delays in the completion time of maintenance work specifying the proper reason.
• Inform the service manager of any specific difficulties due to unavailability goods and equipments related to the maintenance work.
• Ensure that all allocated maintenance work is completed in a standard time line.
• Ensures that all technicians follow the service manual while executing duties and the specific work at all times.
• Keep up to date with technical information and inform and train the technical team.
• Should use his initiative and be supportive to the all staffs at all times.
• Avoids unsightly hazards and complies with all local regulations and codes and trained the same to the service technicians.
• Ensure that all power tools are handled in a proper and effective way.
• Ensures enforce effective energy conservation measures in areas of operations while operating equipment related to all maintenance work.
• Ensures timely completion of work orders as per the industry guidelines and the company standard.
• Reports any abnormal conditions noticed at any time with tools and equipment related to the overall operation.
• Assists other trade persons or technicians when requested by Superiors.

Personnel

Other Duties

• Responds to changes in function and procedures in all area of technical and maintenance works as per the guideline provided by the organization and the company.
• Have through understanding of service manual and the guidelines of working procedures of the industry.
• Puts forward suggestions to the management in relation to the Work Quality and Work Performance.
• Have an understanding of and adhere to the organization's rules and regulations and in particular, the policies and procedures related in operating machines and tools being used in the workshop.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

Job Specification

• Diploma in Automobiles or Engineer Able to organize repair teams and monitor and evaluate work being done, diagnosing and trouble shoot skills. Inspect the vehicles on job completion to ensure Quality Control has been done prior to delivery of vehicles and ensure the signing and proper filling in of job delivery forms.
• Estimating time, date of delivery taking in to prior consideration all possible difficulties that may come during repair and taking in to consideration the customer’s requirements and follows up of the same.
• Supervise and ensure that cleanliness of workshop, tools and spare parts division floors and windows and surrounding areas are clean at all the times.
• To coordinate and monitor customer satisfaction with Manager, Customer Support and to discuss and solve in a timely manner.
• Prepare reports on the entire situation at the workshop.
•  Excellent customer relations skills.

Apply Instructions

HR DEPARTMENT: ramesh@ford.com.np

This Job is expired. The Company is no longer accepting applications for this position.