Service Advisor Mid Level

GO AUTOCARE PRIVATE LIMITED
Location: kathmandu
Salary: Negotiable
Posted Date: 2016-12-04 Deadline: 2016-12-09
  • Nos. of Opening : 1
  • Location : kathmandu
  • Working Position : Mid Level
  • Qualification Degree : Minimum BE or (If with diploma then with 1 years excellent automotive service background)
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Functions:

-         Service as first- line of contact and communication link between customer and dealership during the service process.

-         Performed write-up of repair orders with clear understanding of customer concern and ensure timely and accurate completion of repairs.

-         Vehicles handover with proper explanation of job and price charged.

Roles and Responsibilities:

-         Receive customers at the service reception at appointed time and take the customer through interactive reception process.

-         Listen to customer concerns and probe for the best for better understanding of the concern while carrying out interactive process.

-         Complete the job card with estimate and mode of payment.

-         After completion of the repair works, check the vehicles to ensure all jobs are attended and close the repair order.

-         Explain the invoice and jobs carried out to the customer.

-         Update the work scheduling board on regular basis in coordination with floor supervisor.

-         Keep the skills inventory and updated timing chart for all the technicians always as a ready reckoner and update periodically.

Job Specification

• Experience: 1 year in automotive service advising field
• Good communication and interpersonal skills
• Team player with positive and helpful attitude
• Hospitality management aptitude
• Excellent computer skill with experience in automotive software

Apply Instructions

HR DEPARTMENT: ramesh@ford.com.np

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts
Location SWOYAMBHU, KATHMANDU, NEPAL
Organization Size 1-10
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