Codewing Solutions is looking for Junior Customer Support/Happiness. The work requires you to communicate with our customers via email or chat to resolve their issues while using our themes under the supervision of the customer support team.
What does Codewing Solutions do?
Codewing Solutions is a creative digital agency. We make WordPress products (WordPress Themes and Plugins) and do content marketing. Some of our popular products are:
Rara Themes: WordPress themes shop for small business. Our themes have been downloaded more than 1 million times.
WP Travel Engine: World’s most popular travel booking WordPress plugin.
We work with a lot of designers, developers, marketers, writers and of course, the customer happiness team.
Besides creating world-class products and original content, we also believe in having fun at work. We work 5 days a week and 8 hours a day, and we chill on weekends!
What will you be responsible for?
Provide email and chat support to customers.
Report bugs and issues related to the product like browser compatibility, plugin compatibility, php/css/javascript issue.
Addressing the open requests in the WordPress.org forum.
How qualified you should be?
You should have:
Know how to use WordPress themes and plugins.
Basic knowledge of HTML and CSS.
Basic knowledge of PHP and Javascript is a plus.
Good command in English and should be able to write emails without grammatical mistakes.
Before sending your CV to us, make sure you:
Are self-driven, passionate and motivated to learn and grow.
Want to work in a place with bright people and no politics.
Passionate about learning and exploring WordPress.
Why you will love working with us?
When you join our team, these are some of the perks that you get.
Fun and friendly people to work with
Cozy workspace
Free lunch & snacks
Unlimited coffee and tea
Flexible working hours
3 outings every year
Ready to Apply?
If the posted vacancy appeals to you and matches your interest, send an email to hire@codewing.co (NOT .COM) with your CV. Tell us about your passion for WordPress or working in the support/happiness team and why you would be the perfect candidate for the job.
We’ll take it from there.
Codewing Solutions is a creative digital agency working from the past five years in the Nepalese market. We make WordPress products (WordPress Themes and Plugins) and do content marketing. Some of our popular products are:
Rara Themes: WordPress themes shop for small businesses. Our themes have been downloaded more than 1 million times.
WP Travel Engine: World’s most popular travel booking WordPress plugin.
In Marketing or content marketing, we write content on a wide range of topics such as travel, fitness, environment, public speaking, sports, technology and many more.
If you want to learn more about our company, here is the link to our website: Codewing.co