Customer Service Support

Lumbini Net Pvt. Ltd.
Location: Dhran, Nepaljung
Salary: Negotiable
Posted Date: 2015-07-26 Deadline: 2015-08-05
  • Nos. of Opening : Few
  • Location : Dhran Nepaljung
  • Working Position : Entry Level
  • Qualification Degree : Bachelor Running or above can apply
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
Job Description

Serves customers by providing product and service information; installations, maintaining existing network and developing new network; resolving product and service problems. He/She will handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Main Job Tasks and Responsibilities

  • Carry out installations
  • Maintain existing customers network
  • Customer support
  • Knowledge of IP network essential
  • Report to supervisor
  • Documentation
  • Handle incoming calls & make outgoing calls to customers

Job Specification

The attributes & values, we seek and preserve in our team members:

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Has "thick skin" and is able to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Possess a strong work ethic and team player mentality


  • Basic computer Skills. Basic idea of networking (LAN,WAN), CCNA (Added Benefits)

Experiences :

  • Some experience with multiline telephones, and personal computers will be obliging. Knowledge of IP and network essential; technical support issues related to Internet connectivity and PC troubleshooting experience a plus

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Information Technology / Software
Location Sanepa, Lalitpur
Organization Size 50-100
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