As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. FACT Nepal provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients and learn about the entire post-sales process.
Your key responsibilities
Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD) of clients’ accounting and business processes.
System Setup, Configuration & Implementation of ERP software on client computers
End-User Training & Post Implementation Helpdesk Support for clients facing technical or functional issues with the software
Basic Requirements
A high degree of technical competency with computer systems and software
Solid foundational Accounting knowledge
Excellent communications skills and client management skills
Fluency in English and Nepali (spoken & written)
Bachelor’s Degree
Have your own transportation for client visits
You will need to travel at an average of 25% of the month to do client training and implementation.
Nice to Have Requirements
Prior experience with Accounting Software
Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
Knowledge of Microsoft SQL or programming languages
Benefits
Fuel expenses covered
Gratuity, Provident Fund (PF) & Social Security Fund (SSF)
A management team that supports your growth and learning
About FACT Software
For over 30 years, FACT Software has helped more than 100,000 companies worldwide become more efficient, more productive, and hence more profitable without best-of-class FACT ERP.NG software. It reduces duplication, processes transactions in real-time, and updates report instantaneously helping management to respond quickly and confidently in a rapidly changing business environment.
For over 30 years, FACT Software has helped companies become more efficient, more productive, and hence more profitable. FACT ERP.NG helps reduce duplication, processes transactions in real-time and update reports instantaneously helping management to respond quickly and confidently in a rapidly changing business environment. We have helped more than 100,000 companies world-wide to maintain their enterprise accounting and payroll.
FACT ERP.NG is a comprehensive solution with integrated modules for Financial Accounting, Warehousing and Inventory Management, Manufacturing, Fixed Assets Management and Report Writing module capable of generating over 2,000 MIS reports. It is now fully GST compliant for Indian Companies as well.
FACT ERP.NG offers unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access among many other benefits.
In each country, we interact with our clients and public accountants to ensure that our software solution has features and reports that are relevant to the special needs of that market.
As a result, we continually update our software and make all new versions available for simultaneous download across the world, providing yet more value with each upgrade.
We offer outstanding customer service to complement the finest software solution in the market. Our trained and dedicated helpdesk professionals help our clients to maximise the use of our software to take their companies through a paradigm shift. Needless to add, this encourages recommendations by our clients and public accountants.