Entry Level Helpdesk Support Executive

FACT Nepal Pvt Ltd
Location: Kathmandu
Salary: Negotiable
Posted Date: 2020-07-07 Deadline: 2020-07-17
  • Nos. of Opening : 1
  • Location : Kathmandu
  • Experience : 1 year +
  • Working Position : Entry Level
  • Salary : Negotiable
  • Category : IT / Software
  • Nature : Full Time
Job Description

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients, while learning about the entire post-sales process along the way. 

Your key responsibilities

  • Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
  • System Setup, Configuration & Implementation
  • End-User Training & Post Implementation Support

Basic Requirements

  • Fluency in English and Nepali (spoken & written)
  • Excellent communications skills and good at managing clients
  • Independent, proactive and results-driven approach
  • High degree of competency with computer systems and software
  • Bachelor’s Degree
  • Having own transportation for client visits

Nice to Have Requirements 

  • Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
  • Knowledge of SQL


  • Fuel expenses
  • Gratuity, Provident Fund (PF) & Social Security Fund (SSF) 
  • Management team that supports your growth and learning

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

For over 30 years, FACT Software has helped companies become more efficient, more productive, and hence more profitable. FACT ERP.NG helps reduce duplication, processes transactions in real-time and update reports instantaneously helping management to respond quickly and confidently in a rapidly changing business environment. We have helped more than 100,000 companies world-wide to maintain their enterprise accounting and payroll.

FACT ERP.NG is a comprehensive solution with integrated modules for Financial Accounting, Warehousing and Inventory Management, Manufacturing, Fixed Assets Management and Report Writing module capable of generating over 2,000 MIS reports. It is now fully GST compliant for Indian Companies as well.

FACT ERP.NG offers unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access among many other benefits.

In each country, we interact with our clients and public accountants to ensure that our software solution has features and reports that are relevant to the special needs of that market.

As a result, we continually update our software and make all new versions available for simultaneous download across the world, providing yet more value with each upgrade.

We offer outstanding customer service to complement the finest software solution in the market. Our trained and dedicated helpdesk professionals help our clients to maximise the use of our software to take their companies through a paradigm shift. Needless to add, this encourages recommendations by our clients and public accountants.

Industry Type Information Technology / Software
Organization Size 1-10
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