Ramro Job
SAGAR Group

Technical Support Manager Senior Level

SAGAR Group
Location: Kalanki Kathmandu
Salary: - 40000
Posted Date: 2019-06-23 Deadline: 2019-07-12
  • Nos. of Opening : 1
  • Location : Kalanki Kathmandu
  • Working Position : Senior Level
  • Qualification Degree : Bachelor’s Degree/Master's Degree
  • Salary : - 40000
  • Category : IT / Software
  • Nature : Full Time
Job Description

Job Category

Technical Support

Job Level / Post

Manager

No. of Vacancy

1

Job Type

Full Time

Job Location

Kalanki

Salary Range

30000-40000 (Plus)*Salary based on your Experience

Minimum Contract

2 Year

Termination Application Submit

Minimum 2 Months

Academic Degree

Bachelor Degree

Faculty Preferred

Any IT related field

Experience

Min. 2 Years in the related field

Priority Knowledge

Hardware and Software

Priority Location

within 5 KM of Kalanki Area

Career Plan after a year

Senior Manager / Director

Career Plan after 2 Years

Vice President

Career Plan after 3 Years

President

Job Description

  • Manages technical service-related operations for the organization.
  • Oversees the work of IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications.
  • Oversees IT support department staff, including education and training.
  • Ensures that physical inventory levels are monitored and replenished as needed.
  • Responsible for designing and implementing improved process or operational policies.
  • Recommends changes to products or services to fulfill customer needs.
  • Manages subordinate staff in the day-to-day performance of their jobs.
  • Ensures that project/department milestones/goals are met and adhering to approved budgets. 
  • Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
  • Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
  • Organizes support, troubleshooting, and repair for IT equipment and networks
  • Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
  • Advises human resources colleagues on staffing needs and participates in the hiring and training process
  • Manages departmental budget and tracks spending on equipment and staff
  • Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
  • Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
  • Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments
  • Follows up on and takes responsibility for unresolved issues or escalations


Benefits:  

Benefits after 6 Months

Upto 10 Days Company Closed Day in a Year as per Company Calendar

60 Days Maternity Leave, 15 Days Paternity Leave, 13 Days Obsequies / Mourning Leave

6 Days Examination Leave

1 Day Each Month Menstrual Leave,  2 Days Cultural Festival Leave,  6 Days Sick Leave, 6 Days Force/ Rest/ Vacation Leave, 12 Days Casual Leave

  Benefits after 1 Year

10% Profit Bonus Share to each Staff every year after fiscal year financial audit

 

 

Apply Now

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Since 1995, Sagar is continually redefining and setting new milestones in delivering cost-effective solutions and quality service in different IT and electronic sectors and help create a positive competition in the market. Our motto remains unchanged; always strive to provide the Nepali market with the best of product, and in that journey, we have expanded. Now our services are not only limited to IT but also Micro-Financing, Wellness & Spa, Hospitality, and Media & Events; resting has never been an option when we can always move forward. With a humble beginning from Banepa, Kavre, a small town in the outskirts of Kathmandu, our journey started as a Desktop Publishing Service Organization firm a single company with limited funds, resources, and workforce. Two decades later, the small desktop company has transformed into Sagar Group, a combination of different companies, world-renowned brands, carrying out multi-activities simultaneously. Sagar Group is a nation-wide influencer today and stands as a proud example of hard work. With continuous effort, Sagar Group is now a very reputed name with more than 100 staff, 14 subsidiary companies, 12 international brands and one brand that is from Nepal and for Nepal. We currently have over 300 dealers and a massive base of 1 million+ satisfied customers. We have been able to achieve all this through a business built on trust and a mutual understanding of providing quality service and most importantly believing in “Possibilities Unlimited.” Partnering with individuals and firms of different scale across Nepal, Sagar Group today is involved in various sectors as ranging from IT to Hospitality and has customized its technologies and workforce implementation to meet the local requirements while also providing best cost-effective performance.
Industry Type Trading / Import / Export
Location Kalanki, Kathmandu
Organization Size 100+
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