Qualification Degree : Bachelor's (BCA / BIT / BIM) or any IT related subject
Salary : Negotiable
: IT / Software
Nature : Full Time
Job Category: Kaspersky Technical Support
Job Level / Post: Asst. Manager
Faculty Preferred: IT
Experience: Min.1-2 Years
Priority: 2-Wheeler License with Vehicle
Salary: Negotiable (No bar for deserving candidates )
Installation / Troubleshoot / Implementation of Kaspersky Home/ Small Office Product & Business Product Training & Consultant of Kaspersky Home/ Small Office Product & Business Product
Handling Support Tickets and Close Tickets
Provide support from Chat, TeamViewer/AnyDesk
Research and provide support of issues
Phone/ Mobile Call Handling of Customer
Field Support / On-Site Support Inside and Outside Kathmandu or Throughout the Nation Reporting of All Call Logs, Support Tickets and Issues
General knowledge on AntiVirus, Internet Security, Total Security Knowledge
Knowledge on Gateway, DNS, IP, Subnet Mask, VPN, VLAN, Firewall, Networking, Cyber Security, Hacking Knowledge on Operating System Windows Workstation, Windows Server, Linux Server / Workstation, Mac Knowledge on Mobile OS - iOS Mobile OS - Android Mobile OS - Windows
Capacity of Listening to Customer Complaint Telephone / Chat / Support Mannerisms Self-study and research for unknown issues Leadership & Communication Skill
Data and OS Backup, Restore and Migration
Remote Boot, Remote Installation of OS, Remote Access
This Job is expired. The Company is no longer accepting applications for this position.
Since 1995, Sagar is continually redefining and setting new milestones in delivering cost-effective solutions and quality service in different IT and electronic sectors and help create a positive competition in the market. Our motto remains unchanged; always strive to provide the Nepali market with the best of product, and in that journey, we have expanded. Now our services are not only limited to IT but also Micro-Financing, Wellness & Spa, Hospitality, and Media & Events; resting has never been an option when we can always move forward.
With a humble beginning from Banepa, Kavre, a small town in the outskirts of Kathmandu, our journey started as a Desktop Publishing Service Organization firm a single company with limited funds, resources, and workforce. Two decades later, the small desktop company has transformed into Sagar Group, a combination of different companies, world-renowned brands, carrying out multi-activities simultaneously. Sagar Group is a nation-wide influencer today and stands as a proud example of hard work.
With continuous effort, Sagar Group is now a very reputed name with more than 100 staff, 14 subsidiary companies, 12 international brands and one brand that is from Nepal and for Nepal. We currently have over 300 dealers and a massive base of 1 million+ satisfied customers. We have been able to achieve all this through a business built on trust and a mutual understanding of providing quality service and most importantly believing in “Possibilities Unlimited.”
Partnering with individuals and firms of different scale across Nepal, Sagar Group today is involved in various sectors as ranging from IT to Hospitality and has customized its technologies and workforce implementation to meet the local requirements while also providing best cost-effective performance.