Asst. Manager - Kaspersky Technical Support Mid Level

SAGAR Group
Location: Kalanki Kathmandu
Salary: Negotiable
Posted Date: 2020-02-16 Deadline: 2020-03-01
  • Nos. of Opening : 1
  • Location : Kalanki Kathmandu
  • Working Position : Mid Level
  • Qualification Degree : Bachelor's (BCA / BIT / BIM) or any IT related subject
  • Salary : Negotiable
  • Category : IT / Software
  • Nature : Full Time
Job Description

Job Category: Kaspersky Technical Support

Job Level / Post: Asst. Manager

Faculty Preferred: IT

Experience: Min.1-2 Years

Priority: 2-Wheeler License with Vehicle

Salary: Negotiable (No bar for deserving candidates )

Job Description:

  • Installation / Troubleshoot / Implementation of Kaspersky Home/ Small Office Product & Business Product Training & Consultant of Kaspersky Home/ Small Office Product & Business Product
  • Handling Support Tickets and Close Tickets
  • Provide support from Chat, TeamViewer/AnyDesk
  • Research and provide support of issues
  • Phone/ Mobile Call Handling of Customer
  • Field Support / On-Site Support Inside and Outside Kathmandu or Throughout the Nation Reporting of All Call Logs, Support Tickets and Issues

Job Specification

  • General knowledge on AntiVirus, Internet Security, Total Security Knowledge
  • Knowledge on Gateway, DNS, IP, Subnet Mask, VPN, VLAN, Firewall, Networking, Cyber Security, Hacking Knowledge on Operating System Windows Workstation, Windows Server, Linux Server / Workstation, Mac Knowledge on Mobile OS - iOS Mobile OS - Android Mobile OS - Windows
  • Capacity of Listening to Customer Complaint Telephone / Chat / Support Mannerisms Self-study and research for unknown issues Leadership & Communication Skill
  • Data and OS Backup, Restore and Migration
  • Remote Boot, Remote Installation of OS, Remote Access

Apply Instructions

Apply Link : https://erp.sagarnetwork.com/jobs/detail/kaspersky-technical-support-133

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Since 1995, Sagar is continually redefining and setting new milestones in delivering cost-effective solutions and quality service in different IT and electronic sectors and help create a positive competition in the market. Our motto remains unchanged; always strive to provide the Nepali market with the best of product, and in that journey, we have expanded. Now our services are not only limited to IT but also Micro-Financing, Wellness & Spa, Hospitality, and Media & Events; resting has never been an option when we can always move forward. With a humble beginning from Banepa, Kavre, a small town in the outskirts of Kathmandu, our journey started as a Desktop Publishing Service Organization firm a single company with limited funds, resources, and workforce. Two decades later, the small desktop company has transformed into Sagar Group, a combination of different companies, world-renowned brands, carrying out multi-activities simultaneously. Sagar Group is a nation-wide influencer today and stands as a proud example of hard work. With continuous effort, Sagar Group is now a very reputed name with more than 100 staff, 14 subsidiary companies, 12 international brands and one brand that is from Nepal and for Nepal. We currently have over 300 dealers and a massive base of 1 million+ satisfied customers. We have been able to achieve all this through a business built on trust and a mutual understanding of providing quality service and most importantly believing in “Possibilities Unlimited.” Partnering with individuals and firms of different scale across Nepal, Sagar Group today is involved in various sectors as ranging from IT to Hospitality and has customized its technologies and workforce implementation to meet the local requirements while also providing best cost-effective performance.
Industry Type Trading / Import / Export
Location Kalanki, Kathmandu
Organization Size 100+
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