Receptionist Mid Level

Job Description

As a Receptionist, you will be the first point of contact for visitors and callers to the organization. Your primary responsibilities will include greeting and assisting guests, answering and directing incoming calls, managing the reception area, and providing general administrative support to various departments within the company. The ideal candidate should possess excellent communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently.

Responsibilities:

1. Greeting and Welcoming Guests: Welcome visitors and clients with a warm and friendly attitude. Provide them with a positive first impression of the company and direct them to the appropriate person or department.

2. Managing Phone Calls: Handle incoming calls on the main company line. Answer inquiries, transfer calls to relevant staff members, and take accurate messages when required.

3. Reception Area Management: Maintain a neat and organized reception area. Ensure it reflects the company's professionalism and tidiness.

4. Scheduling and Appointments: Assist in scheduling appointments and meetings for various staff members. Coordinate with individuals involved to ensure smooth arrangements.

5. Administrative Support: Provide general administrative assistance to various departments, such as typing, photocopying, scanning, and filing documents.

6. Mail and Package Handling: Sort and distribute incoming mail and packages. Arrange outgoing shipments as necessary.

7. Communication Coordination: Act as a liaison between departments, ensuring timely and effective communication within the organization.

8. Visitor Log and Security: Maintain a visitor log and adhere to security protocols. Monitor and grant access to authorized personnel.

9. Issue Resolution: Attempt to resolve minor issues or concerns raised by visitors, callers, or employees. Escalate more complex matters to the appropriate personnel.

10. Office Supplies Management: Monitor and restock office supplies as needed. Inform the relevant department when supplies are running low.

11. Confidentiality: Handle sensitive information with discretion and maintain strict confidentiality.

12. Handling Emergencies: Follow established protocols for emergencies, such as medical incidents or security breaches. Contact appropriate personnel as required.

Job Specification

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience as a receptionist or in a similar customer service role is beneficial.
• Strong verbal and written communication skills.
• Proficient in using office equipment such as a phone system, computer, printer, and scanner.
• Excellent organizational skills and ability to handle multiple tasks simultaneously.
• Pleasant and professional demeanor with strong interpersonal skills.
• Attention to detail and a commitment to accuracy.
• Ability to maintain composure and professionalism under pressure.
• Proficiency in using common office software (e.g., Microsoft Office Suite).
• Familiarity with office management tools and software is an advantage.
• Willingness to learn and adapt to the company's procedures and policies.

This Job is expired. The Company is no longer accepting applications for this position.