Loan Processing Associate (LPA)

Job Description

Job Description

Who We Are:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.

Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.

About The Role:

The Loan Processing Associate plays a critical role in ensuring the smooth and accurate processing of home loan applications. This position offers a dynamic and structured learning environment, where you will develop expertise in managing loan files from submission to settlement. You will engage with clients, brokers, and lenders, ensuring exceptional service delivery while maintaining compliance and data accuracy. This role is ideal for detail-oriented individuals with a passion for delivering quality results in a fast-paced and collaborative setting.

What You Will Be Doing:

• End-to-End Loan Processing: You will handle loan applications and client documentation with precision and care, ensuring smooth and timely processing.
• Client Communication: As the primary point of contact, you’ll guide clients through their loan journey, providing clear answers and resolving any issues that arise.
• Team Collaboration: You’ll work closely with cross-functional teams, ensuring client expectations are met and driving positive loan outcomes.

Job Specification

What We Are Looking For (Skills):

• A Master's degree preferred (either running or completed) ideally with a finance background or ACCA Affiliates (13 papers completed)
• Experience: At least 6 months of internship or work experience (preferred).
• Excellent Communication Skills: Strong written and verbal skills to engage effectively with clients and colleagues.
• Attention to Detail: A sharp eye for accuracy when managing documentation and processes.
• Tech Readiness: Basic proficiency in Microsoft Office tools (Excel, Word) and the ability to quickly adapt to new software.
• Mindset: You are accountable, agile, and eager to grow within a supportive and collaborative team.

Why Alaya?

At Alaya, our team is our most valuable asset. We are passionate about creating a work environment where care for one another, passion for excellence, and a sense of oneness drive everything we do. Here’s what you can expect:

• Growth Opportunities: We are committed to your personal and professional development.
• Inclusive Culture: Be part of a team where your ideas and contributions are valued, and where you can make a meaningful impact.
• Meaningful Work: Play a crucial role in helping clients navigate the loan process while supporting Alaya's continued success.

Oh, also, did we mention, we only work 5 days a week? Mon- Fri.

Besides the list of benefits that the Labour Law mandates, we also offer;

• Salary NPR 30,000 (non-negotiable)+ Social Security Fund (SSF)
• Exclusive leaves and bonuses
• Festival, profit, and book reading bonus
• Team building activities and social events
• Accident and medical insurance coverage
• International working environment exposure
• Continuous learning and development opportunities
• Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward you!

Work hours: 6:00 am to 2:00 pm (non-negotiable) including a 1-hour lunch break

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