Job Description
The General Manager has overall responsibility for running a Regus business center profitably while
driving the sales and operations. They are clearly focused on generating new sales, whilst growing and
retaining existing customers by delivering exceptional customer service. Ultimately, the services provided
by the General Manager and their team help attract and retain our customers and drive the overall
profitability of each centre.
Reports to: Commercial Director
Key Responsibilities:
1. Sales/Marketing:
a) Generates profitable new business through prospecting and enquiry handling within the
local market in order to exceed set targets.
b) Drive and maximize service revenue through up-selling of variable services to new and
existing customers.
c) Conduct tours, with a goal of converting prospects into customers by effectively listening
and selling the entire product range.
d) Prospecting to generate leads through local companies, partnerships and brokers.
e) Effectively manages leads and continuously updates CRM throughout the sales process to
close of deal.
f) Keeps abreast of the local market by attending networking events and building strong
channel relationships with commercial brokers.
2. Operations/Financial Management:
a) Accountability for Centre profitability, Centre performance and the Centre’s success
through P&L management.
b) Drives revenue for Regus by effectively and consistently maximizing all service revenue.
c) Effectively manage the renewal process working to retain every customer at a profitable
margin.
d) Maximize occupancy and profitability of the centre by proactively managing customers
expansion requirements.
e) Regularly participate in the monthly centre business review process, account for profit and
loss and drive agreed actions to enhance centre performance.
f) Regularly review centre costs and reduce outgoings where reductions can be identified.
3. Customer Service:
a) With a focus on meeting Customer satisfaction and retention metrics, maintain and develop
existing customer relationships.
b) Ensures the centre team is delivering exceptional customer service and customer’s needs
are handled effectively and efficiently.
c) Provide direction to centre team to ensure there is a clear focus on delivering a 90+%
customer satisfaction rating.
d) Ensures front of house, housekeeping, health & safety, visual and brand company
standards are delivered and maintained representative of a 5-star business.
3000 locations 900 cities 120 countries regus.co.in
4. Leadership:
a) Responsible for recruiting, inducting, training, managing, motivating, leading and developing a
centre team.
b) Set clear performance expectations for each team member and hold them accountable for
results.
c) Conducts meetings in order to brief the team on daily workflow, prioritizing and delegating to the
centre team in order to meet deadlines and customer needs.
d) Clear communication of centre performance and team objectives on a regular basis through
monthly team meetings.
e) One to one meetings with centre team members, setting individual targets and timelines for
completion.
Job Specification
Key Position Requirements:
1) Proven success in a business-to-business sales environment.
2) Experienced in self-generation of new business leads coupled with excellent account
management skills.
3) Proven ability to manage and motivate teams to consistently deliver high performance.
4) Customer service focused at all times with the ability to remain flexible and calm in high
pressure or continually changing situations.
5) Strong organizational skills, including the ability to prioritize, multi-task, and work effectively with
minimal supervision.
6) Professional communication skills with a high success rate in building and maintaining business
relationships.
7) Experienced in customer account management highly desirable
8) Experienced in previous P&L responsibility is highly desirable.
9) Thorough knowledge of MS office; Word, Excel, PowerPoint and Outlook.
10) Work experience 6 to 10 year
This Job is expired. The Company is no longer accepting applications for this position.
