Customer Service Representative

Salary: Negotiable
Posted Date: 2016-06-27 Deadline: 2016-08-27
  • Nos. of Opening : 01
  • Location : KATHMANDU
  • Working Position : Entry Level
  • Qualification Degree : Any Graduation or Diploma
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Regus is the world's largest global provider of flexible workspace & operates the world's largest network of business centres, providing fully furnished and serviced offices, in some of the best commercial locations around the world. We are a fast-paced organisation, with a culture that breeds success. We are spread over 3000 locations in 900 cities in 120 countries. Our Company website is;
The Customer Service Representative plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business centre. The CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CSR are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus.
Reports to: General Manager
Key Responsibilities:
a) Acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
b) Serves as a primary resource in assisting clients within the centre; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
c) Provide the “wow” factor to our clients by taking pride in continually keeping the centre “show ready” by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.
d) Contributes to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services.
e) Ensures that all daily service charges are captured and entered into Titan.
f) Becomes an extension of our clients’ team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
g) Serves as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
h) Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
i) Provides the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance and enjoying a professional business environment.

Job Specification

Key Position Requirements:
1) At least 1 year of prior work experience in a customer service industry or minimum 6 months prior experience with Regus.
2) Solid organizational skills, including the ability to prioritize and multi-task.
3) Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
4) Ability to communicate effectively and professionally.
5) Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
6) Ability to operate basic office equipment.
7) High School Diploma or equivalent.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Multinational Company
Location Mumbai , Maharashtra
Organization Size 1-10
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