Customer Service Representative

Job Description

• Communicating with the customers.
• Receiving orders through different channels (i.e. website, Foodmandu App, telephonic conversation).
• Verifying the customer’s preferable time and ensuring the time of delivery to the respective customers.
• Placing the order to the respective member restaurants and ensure the time schedule as per the customer’s preferred time.
• Communicating and proper responding to the colleagues as it is a team work.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interaction, daily transactions, general complaints.
• Maintaining positive, empathetic and professional behavior towards customers, member restaurants at all the time.

Job Specification

• Having a Bachelor’s degree in management or equivalent field,
• Experience in customer service or hospitality industry will be a plus,
• Having good working knowledge of basic computer applications,
• Proper handling of customer and active listening to understand customer needs,
• Demonstrate an audible, friendly, professional and well-mannered speaking voice,
• Capable of dealing calmly and politely with public under stressful conditions,
• Ability to make logical and quick decision in difficult situation,
• A team player with problem solving skills,
• Ability to multi-task, prioritize and manage time effectively,
• Ability to withstand criticism and irritated people,
• Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers.

Apply Instructions

Interested Female candidates can apply at prasanna@foodmandu.com

This Job is expired. The Company is no longer accepting applications for this position.