Customer Service Representative

Foodmandu Pvt. Ltd
Location: Naxal
Salary: - 16000
Posted Date: 2020-02-10 Deadline: 2020-02-18
  • Nos. of Opening : 2
  • Location : Naxal
  • Experience : 1 year +
  • Working Position : Entry Level
  • Qualification Degree : bachelor running can apply
  • Salary : - 16000
  • Category : Hospitality
  • Nature : Full Time
  • Skills Required : leadership extrovert humble spontaneous
Job Description

  • Communicating with the customers.
  • Receiving orders through different channels (i.e. website, Foodmandu App, telephonic conversation).
  • Verifying the customer’s preferable time and ensuring the time of delivery to the respective customers.
  • Placing the order to the respective member restaurants and ensure the time schedule as per the customer’s preferred time.
  • Communicating and proper responding to the colleagues as it is a team work.
  • Ensure customer satisfaction and provide professional customer support.
  • Keeping records of customer interaction, daily transactions, general complaints.
  • Maintaining positive, empathetic and professional behavior towards customers, member restaurants at all the time.

Job Specification

  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry will be a plus,
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer and active listening to understand customer needs,
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice,
  • Capable of dealing calmly and politely with public under stressful conditions,
  • Ability to make logical and quick decision in difficult situation,
  • A team player with problem solving skills,
  • Ability to multi-task, prioritize and manage time effectively,
  • Ability to withstand criticism and irritated people,
  • Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers.

Apply Instructions

Interested Female candidates can apply at prasanna@foodmandu.com

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Hospitality
Location
Organization Size 100+
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