Responsible for round the clock monitoring of the network infrastructure
Detect and respond to alarms, open tickets, assist with troubleshooting as required
Resolve the issue by utilizing documented processes and run books
Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
Contribute to a daily activity report and support troubleshooting activities as required
Ensure ticket handover during shift changes in accordance to operations guidelines
Working on WAN link issue isolation
Bachelor in computer engineering or computer related field
Max. 1 year of work experience in ISP is preferred
Technical understanding of internetworking technologies
Knowledge on MPLS technology is preferred
Strong written/verbal communication skills
Ability to work in a tight schedule/shift
Flexible attitude towards work
Interested candidates can send their CVs in email@example.com along with an application letter. Please mention the position and preferred shift (morning/evening/night) in the subject line. Only shortlisted candidates will be called for further processing.
Simple Media Pvt. Ltd. intends to introduce Nepal’s first FTTH (Fiber to The Home) terrestrial transmission in GPON with MPEG4 compression techniques which is a triple play video, data and voice delivery system which can offer digital cable and high speed internet.