Operations & Marketing Manager

Reputed Star Hotel
Location: Palpa Tansen
Salary: Negotiable
Posted Date: 2019-02-26 Deadline: 2019-03-08
  • Nos. of Opening : 1
  • Location : Palpa Tansen
  • Experience : 5 years +
  • Working Position : Entry Level
  • Salary : Negotiable
  • Category : Hospitality
  • Nature : Full Time
Job Description

POSITION TITLE: Operations & Marketing Manager

LOCATION: Makhan Tole, Tansen, Palpa

REPORTS TO: General Manager / Area General Manager / Regional General Manager

JOB DESCRIPTION:

  • Fully responsible for maintaining relationships with internal & external guests.
  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
  • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
  • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Excellent Marketing Networking skills
  • Any other duties assigned.

EDUCATION:

  • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.

EXPERIENCE:

  • Minimum 5 years of operating a hotel above 3 star category preferably in Bhairahawa, Butwal, Lumbini and Pokhara areas

Salary and facilities:

  • Approx. Rs. 50,000.00 (with basic and incentives) per month

Apply Instructions

Apply online or apply via mail at hrramrojob@gmail.com

Industry Type Hotel / Resort
Location Palpa Tansen
Organization Size 50-100
Active Jobs By Reputed Star Hotel

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