This type of job is crucial as a guest relations officer represents the hotel in a manner wherein how he does his work will reflect what kind of hotel or establishment a customer has experienced as a whole.
One of the duties of a Guest Relations Officer is to welcome a guest into the business establishment, for a hotel, a warm reception is made sure to be given. They ensure that their guests are happy with their service at all times. When VIPs check in, he escorts them to their room and offers them the amenities they may want to avail.
It is the task of the Guest Relations Officer to promote their hotel or business establishment. He presents to the guests what are the amenities the hotel has to make their stay a much memorable one. He determines that the guests are satisfied and maintains their satisfaction throughout their time within the hotel.
A Guest Relations Officer must be able to listen to the complaints that may arise from the guests. He should stay calm and composed all the time and respond in a positive manner to the guest whose standards are not met.
A Guest Relations Officer assists the guests in their travel needs, like tours they can enjoy, where to dine, shop or rent a car among other arrangements that guests may desire to be helped with.
A guest relations officer gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss", "Sir", "Ma'am" or "Senator." Although a GRO would not be able to memorize the names of all the hotel guests at a given time, they should remember a hotel guest's name after two transactions.
A GRO meets and greets arriving guests and bids them farewell as they leave. He or she reviews the arrival list daily and assists in preparing and distributing welcome amenities. GROs escort VIPs to their rooms and check them in before their arrival.
A GRO attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns. The GRO logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. The GRO should always be present in the hotel lobby and should maintain proper decorum at all times. They should respond quickly to calls in case he or she is not at his or her post. He or she also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
A GRO should also be familiar with the best places to tour, shop, and dine.
Job Specification
The Guest relation office must be exteremly talented, beautiful and hospitality professional. The guest relations officer should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management. She should show his identification tag so that guests know their name. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors. A female GRO should wear makeup that is not overbearing, keeping the look simple, professional, and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. A GRO should not only look clean but also smell pleasant. Since most of the time the GRO will be conversing with guests, it is important that her breath smells fresh; however, chewing gum is not permissible at work.
Apply Instructions
gm@mhotelthamel.com
This Job is expired. The Company is no longer accepting applications for this position.
Organization Summary
A small boutique hotel managed by Internation hotel chain KosMopolitan Hospitality, Thailand
