Front Desk Mid Level

Job Description

 Hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

Job Specification

Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills.

Core skills: Based on job listings we looked at, employers want Hotel Front Desk Agents with these core skills. If you want to work as a Hotel Front Desk Agent, focus on the following.

• Using oral and written communication skills to register and accommodate guests
• Managing guest service requests
• Processing cash or credit card payments
• Maintaining updated information on room availability, reservations and guest messages
• Understanding how to use hotel Property Management Software (PMS) systems

• Apply selling techniques when needed to register rooms
• Knowledge of basic bookkeeping processes
• Ability to complete light maintenance duties if needed
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This Job is expired. The Company is no longer accepting applications for this position.