Key Areas of Responsibility
ï‚· Act as a key point of contact for customers and visitors providing a professional and friendly service as well as delivering an exceptional first impression
ï‚· Serve as a primary resource in assisting customers within the centre; whether showing a customer to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
ï‚· Provide a great environment for our customers by taking pride in continually keeping the centre “show ready” by ensuring the business lounge conference rooms, show offices and common areas are spotless and prepared for our next guests at all times
ï‚· The CSR becomes an extension of our customer’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs
ï‚· Serve as a resource for customers seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner
ï‚· Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our customers and guests, always going above and beyond
ï‚· Contribute to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services
ï‚· Ensures that all daily service charges are captured and entered into the POS (billing system) on a daily basis
Key Skills, Experience & Competencies
Skills and Experience Competencies
ï‚· Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
ï‚· Ability to communicate effectively and professionally in both local language and English (written and oral)
ï‚· Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
ï‚· Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
ï‚· Ability to operate basic office equipment
Regus is the World’s largest provider of workplace solutions, offering the widest range of products and services which allow individuals and companies to work however, wherever, and whenever they need to. Although we operate in over 100 countries, 900 cities and 3000 locations, we still think of ourselves as a high-growth start-up – and we’re still expanding rapidly. In fact we’re opening over one new centre every day, achieving over 20% growth in just 1 year.
We’ve been pioneering the industry for over 25 years, and we’re innovating more than ever. Our customers can now find us in airports, railway stations, motorways, retail parks, libraries and universities. Our mission is to keep them connected and productive, wherever business takes them.
Many of the Worlds’ leading brands, such as Google, Cisco and BMW, have grown with Regus. Every day, we help hundreds of thousands of people across the World stay flexible, and stay productive – so they can focus on doing their best work.