D-Lifestyles, an authorized distributor of premium two wheeler brands Vespa, Aprilia & Moto Guzzi and Polaroid Cameras invites applications from highly motivated, competent and performance-oriented professionals for the following posts.
Customer Care Incharge
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Troubleshoot customer issues over the phone.
Use automated information systems to analyze the customer’s situation.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer service surveys.
Mentor and develop customer service team and nurture an environment where they can excel through encouragement and empowerment.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Strong decision making and analytical abilities. Strong detail orientation and communication/listening skills.
Possess a strong work ethic and team player mentality.
Interested candidates are requested to send their CV at firstname.lastname@example.org
D-Lifestyles is a distributor of premium two wheeler brands Vespa, Aprilia & Moto Guzzi and Polaroid Cameras. D-Lifestyles was founded in February 2015 with the primary aim of redefining people’s lifestyles by adding value through its superior products. D-Lifestyles is not about products but about the lifestyle, the lifestyle of the creative, the fashion conscious, the intellectuals and the outliers.