Customer Care Incharge Mid Level

D-Lifestyles Pvt. Ltd.
Location: Lazimpat
Salary: Negotiable
Posted Date: 2019-01-29 Deadline: 2019-02-08
  • Nos. of Opening : 1
  • Location : Lazimpat
  • Experience : 3 years +
  • Working Position : Mid Level
  • Qualification Degree : Bachelors
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
  • Skills Required : 3+ years of experience in related field
Job Description

D-Lifestyles, an authorized distributor of premium two wheeler brands Vespa, Aprilia & Moto Guzzi and Polaroid Cameras invites applications from highly motivated, competent and performance-oriented professionals for the following posts.

Customer Care Incharge

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Troubleshoot customer issues over the phone.
  • Use automated information systems to analyze the customer’s situation.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys.
  • Mentor and develop customer service team and nurture an environment where they can excel through encouragement and empowerment.

Job Specification

  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Strong decision making and analytical abilities. Strong detail orientation and communication/listening skills.
  • Possess a strong work ethic and team player mentality.

Apply Instructions

Interested candidates are requested to send their CV at careers@debajyotigroup.com

Organization Summary

D-Lifestyles is a distributor of premium two wheeler brands Vespa, Aprilia & Moto Guzzi and Polaroid Cameras. D-Lifestyles was founded in February 2015 with the primary aim of redefining people’s lifestyles by adding value through its superior products. D-Lifestyles is not about products but about the lifestyle, the lifestyle of the creative, the fashion conscious, the intellectuals and the outliers.

Industry Type Trading / Import / Export
Location
Organization Size 50-100
Active Jobs By D-Lifestyles Pvt. Ltd.

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