Communicate with customers and discuss requirements
Coordinate with development, communicate and document requirements
Document technical processes.
Maintain project management documentation and ensure escalation to management as needed
Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs
Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
Provide training and support to the quality assurance team on systems, policies, procedures, and core processes.
Serve as the focal point of contact with international clients for business requirements definition.
Ensure business requirements are properly understood and communicated to the development team.
Ensure customer satisfaction by anticipating customer needs and ensuring internal stakeholders are aware of them.
Develop proper system, application and technical documentation
Interpret, build upon, and comply with company quality assurance standards
Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
Document quality assurance activities with internal reporting and audits
Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
Identify training needs and take action to ensure company-wide compliance
Pursue continuing education on new solutions, technology, and skills