The Inter-Agency Common Feedback Project, referred to as the Common Feedback Project (CFP), is an innovative community engagement project, initiated during the response to the Nepal Earthquake 2015 . The CFP collects and aggregates feedback from earthquake affected communities through a variety of sources, and advocates to have the voice of affected people heard in response decision making. The project’s model has since been incorporated into Emergency Response Preparedness planning endorsed by the national government and UN system.

An independent evaluation of the Common Feedback Project, conducted in February 2016 found that the project had been successful in achieving its objectives, and recommended the project be continued throughout the earthquake reconstruction and recovery phase. The findings and recommendations of the evaluation were endorsed by the Project Executive Board. Additional project stakeholders, including I/NGO partners, have expressed their desire for the common service project to continue as well. Donors have come on board to support the continuation of the CFP, and have committed funding for a two-year extension, while requesting the project run for an additional four years, to cover the duration of the reconstruction phase.

The importance of accurate community feedback, and effective outreach to affected communities to close the feedback loop is well recognized by the IDPG, UNCT, humanitarian partner’s and the government’s National Reconstruction Authority (NRA). Engagement with the NRA on fitting the community feedback components into their draft Communications Action Plan is ongoing.

The Common Feedback Project will continue to be hosted in the United Nations Resident Coordinator’s Office and provide a comprehensive set of common tools and protocols that are rolled out and contextualized in each of the 14 priority affected districts, with a particular focus in four districts, taking into account the language, gender and diversity of the communities. The common service provides support services to the entire UN Country Team and HCT, including all clusters and organizations, government, development partners, as well as civil society and other actors.

Reporting to the CFP Project Manager, the Communications and Information Management Officer will manage the organization and flow of information inputs, and outputs of the CFP. Specifically, tasks will include:

• Information management;
• Communications;
• Capacity building;
• Gender and social inclusion.

1. Information management:

• Collate and standardize data collected through variety of different sources, and in different formats and perform analysis to triangulate and validate data;
• Oversee and provide quality assurance to data collection and analysis processes;
• Support the maintenance of a digital data analysis mechanism for collecting, filtering and aggregating community feedback in which leadership and staff can analyze and act upon;
• Actively engage with the Information Management Working Group to facilitate humanitarian information exchange and the promotion of data and information sharing protocols;
• Implement information management systems and strategies;
• Maintain contacts, forms and report and product archival;
• Maintain products, including meeting schedules, contact lists and mapping products;
• Be prepared to support the rapid turnaround of data and produce reports accordingly in the event of a sudden onset emergency requiring surge capacity.

2. Communications:

• Support strategic and operational decision-making by processing and analyzing data and information and presenting it in the format most useful for analysis (e.g. reports, maps);
• Develop a client oriented approach with all relevant stakeholders to help identify their priority information requirements;
• Design and produce community perception reports for national and district level;
• Ensure the dissemination of results to relevant stakeholders and discuss future actions;
• Manage project website, including oversight of contractors.
• Maintain social media accounts in English and Nepali based on content guidance from Project Manager.

3. Capacity Building:

• Prepare training materials to support implementing partners and CFP team members;
• Conduct capacity building activities/sessions with implementing partners and team members on communication products, information management and analysis and online tools;
• Facilitate knowledge building and knowledge sharing;
• Undertake duty travel and monitoring field visits as required.

4. Gender and Social Inclusion:

• Apply a gender and social inclusion (GESI) lens is used in the design of information and communication materials;
• Ensure data analysis, both quantitative and qualitative, is GESI sensitive.

Impact Results:

• All project information, including data, reports, contact and products organized and accessible;
• Monthly reports produced in an accessible and digestible format that clearly communicate findings and recommendations;
• Project website maintained and up to date;
• Project social media accounts maintained and up to date;
• Information products developed as per the need of project partners.

Core Competencies:
Innovation (Level 3: Apply & Adapt (Recognized contributor with demonstrated ability):

• Adapts deliverables to meet client needs;
• Interprets policy within context and applies with judgment;
• Anticipates obstacles and applies practical solutions;
• Embraces new methods;
• Continually seeks improvement;
• Collaborates to improve methods and delivery;
• Open up new ways of seeing the organizations’ position and its role in the sector.

Leadership (Level 2: Execute & Learn (Perform defined tasks):

• Identifies opportunities and challenges and recommends options:
• Checks assumptions against facts;
• Assumes responsibility for decisions and outcomes;
• Shares information proactively, also when not required to do so.

People Management (Level 2: Execute & Learn (Perform defined tasks):

• Demonstrates behaviors such as teamwork, knowledge sharing, maintaining relationships;
• Recognizes potential road blocks to completing tasks and seeks guidance from supervisors to address issues;
• Based on feedback received, takes action to address areas for growth and improvement;
• Encourages team engagement;
• Produces new ideas and approaches in relation to own role;
• Distinguishes between high and low performers objectively;
• Expresses encouragement to those who try to develop or who show improvement.

Communication (Level 2: Execute & Learn (Perform defined tasks):

• Learns to relate constructive knowledge to others;
• Presents coherent analysis;
• Adds rigor and technical expertise to discussions;
• Represents self and work with appropriate professional standards;
• Eager to voice new ideas;
• Productive in challenging situations;
• Demonstrates a desire to support colleagues by actively helping others.

Delivery (Level 2: Execute & Learn (Perform defined tasks):

• Meets goals and timelines for delivery of products or services;
• Embraces expanded responsibilities and challenges self to excel;
• Accepts responsibility for the outcomes of own work;
• Delivers as long as there are no major obstacles, follows rules and procedures;
• Looks for opportunities to improve performance in own specific area of expertise.

Functional Competencies:

• Promotes sharing of knowledge and experience, and actively works towards continued personal learning and development;
• Good practical knowledge of inter-disciplinary development issues;
• Ability to go beyond established procedures and models, propose new approaches which expand the range of projects;
• Builds  strong relationships  with all partner, focuses on impact and results and responds positively to critical feedback;
• Consistently approaches work with energy and a positive, constructive attitude;
• Remains  calm, in control and good humored even under pressure;
• Proven networking, team building, organizational and communication skills;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Ability to work in a multi-cultural team environment with a positive attitude;
• Highest standards of integrity, discretion and loyalty.

Educations:

• Completion of Masters’ degree, or technical bachelor’s degree, in information science, information systems, communications or related field

Experiences:
At least 5 (five) years of progressively responsible experience in managing information or IT, including support to management of hardware and software platforms;

• Knowledge of Windows-based packages/applications, and database development;
• Experience collecting, collating and synthesizing large amount of data from different sources and in different formats, in a clear, concise and easily digestible report to partners;
• Experience in the usage of computers and office/online software packages to design and produce infographic style reports;
• Demonstrated practical experience/knowledge in data evaluation, analysis and reporting;
• Ability to provide analysis on complex issues and write/develop reports for broad dissemination;
• Ability to design visually engaging infographic reports in English and Nepali to clearly communicate concepts;
• Experience in graphic design, multimedia and products branding;
• Proven analytical skills, ability to conduct independent analysis, identify issues, and recommend appropriate solutions;
• Previous experience working in humanitarian context;
• Experience in the field of community engagement;
• Experience in the design and development of surveys, including user requirements, form design, survey implementation, data entry, data cleaning and analysis an advantage;
• Previous experience working with a UN agency or a humanitarian NGO;
• Knowledge about the UN and RC systems will be an added advantage.

Language Requirements:

• Excellent communication skills in English and Nepali, both written and oral.