International News is at the heart of the BBC news. BBC News Group employs approximately 800 staff in around 70 international bureaux. It provides multimedia services to a global weekly audience of over 250 million in English and 27 languages around the clock, every day of the year. The bureaux react to breaking news, provide news updates and analysis and produce live programme output. In a highly competitive market, delivering to both UK Licence Fee payers and commercial partners, BBC News services must be reliable and consistent. In 2011, Newsgathering, World Service and Monitoring teams came together into one News Group and by April 2014, all World Service and Monitoring activity transferred to Licence Fee funding.
The technical support engineer will be responsible for all the technical issues, escalations and problems in the Nepal bureau ensuring that incidents are analysed and fixed as efficiently as possible or taking responsibility for co-ordinating a fix with the UK support bodies if needed. They will keep a record of faults and fixes to be able to provide accurate and up-to-date information at the request of business and technology representatives, and ensure that the BBC’s incident logging software is updated timely and accordingly. The post holder will provide a point of co-ordination, contact and knowledge for local technical providers as well as provide on-site support for services delivered to the BBC Nepal operation by the BBC’s technology partners, including AtoS. It will be important to develop strong and successful relationships within the Bureau, with Engineering Operations Support in London, with departments across BBC News, also with the local third party support providers and suppliers
The Ideal Candidate
The ideal candidate will have an excellent level of spoken and written English; with strong communication skills and the ability to manage remote communication effectively. You will be highly organised and have experience of prioritising your own workload, working under pressure to meet tight deadlines. With an excellent level of understanding of a client/server enterprise environment, it is essential you have support knowledge of Windows Desktop & Server systems, OSX, TCP/IP networks. Support knowledge of Linux would also be desirable.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background
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About the Company
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are very important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.