International News is at the heart of the BBC news. BBC News Group employs approximately 800 staff in around 70 international bureaux. It provides multimedia services to a global weekly audience of over 250 million in English and 27 languages around the clock, every day of the year. The bureaux react to breaking news, provide news updates and analysis and produce live programme output. In a highly competitive market, delivering to both UK Licence Fee payers and commercial partners, BBC News services must be reliable and consistent. In 2011, Newsgathering, World Service and Monitoring teams came together into one News Group and by April 2014, all World Service and Monitoring activity transferred to Licence Fee funding.
To ensure that technical incidents are fixed as expeditiously and efficiently as possible. To co-ordinate effectively with local/regional staff, and with Technology teams across BBC to maximize efficiency.
To provide first-line engineering support service to the Nepal Bureau working with the BBC’s support bodies in the UK. This will consist of a first line analysis of the problem, executing a fix where possible or more likely, taking responsibility for co-ordinating a fix with the UK support bodies.
To provide on-site support for services delivered to the BBC Nepal operation by the BBC’s technology partners, including AtoS.
To provide a point of co-ordination, contact and knowledge for local technical providers to the Nepal Bureau eg telecommunications and internet suppliers, power and building infrastructure and air conditioning maintenance suppliers.
To keep a record of faults and their fixes and to work with the BBC’s Engineering Operations Support department to monitor trends and ensure service levels are adhered to.
To provide accurate and up-to-date information on the status of incidents, problems, known errors and workarounds at the request of business and technology representatives, and ensure that the BBC’s incident logging software is updated timely and accordingly.
Provide and share documented solutions and knowledgebase articles to help prevent the recurrence of Incidents and Problems.
To provide user support and guidance and make training recommendations.
To work collaboratively with all parts of the business to ensure that the effective communication channels are established and maintained and that knowledge and best practice is shared to optimise the performance of the business.
The post holder will act as a focal point on a day-to-day basis for all technical issues or enquiries within the Nepal Bureau and the wider region and as a contact point for the UK-based technical and broadcast operations departments.
The post holder will develop strong and successful relationships within the Bureau, with Engineering Operations Support in London, with departments across BBC News, also with the local third party support providers and suppliers
To ensure that any planned interruption to services which may come from locally managed work, faults or directed from Technical Support in the UK is agreed and co-ordinated with the Nepal Bureau editorial management
To take individual responsibility for the promotion and implementation of the BBC Values.
To comply with health and safety procedures to ensure a safe working environment for self and other BBC staff.
The Ideal Candidate
The ideal candidate will have experience and skills in some of the following :
Good level of spoken and written English; excellent communications skills and ability to manage remote communication effectively, as well as experience of producing accurate and concise documentation and communications.
A good working knowledge of the technology in use at BBC and a commitment to technological excellence in support of the business need. An up-to-date knowledge of all relevant technologies, including camera, sound and studio equipment and practices, RF & satellite communications, digital broadcasting production techniques including audio/video capture and distribution and IP networks,
An appreciation of broadcast industry standards including video and audio encoding.
Excellent organizational skills. Experience of prioritizing own workload, the ability to self-manage under pressure to produce accurate work and meet deadlines.
Ability to present information clearly and concisely so that it easily understood by a variety of audiences.
Ability to understand and interpret data accurately and effectively.
Consistently pays attention to detail.
Ability to comprehend instructions and details but willing to question in order to clarify requirements.
Confident in own ability and judgment and willing to take the lead and be personally accountable.
Proven adaptability and flexibility, enthusiastic to new ideas and approaches.
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