Service Head Senior Level

Jagdamba Construction Solutions Pvt. Ltd.
Location: Ekantakuna
Salary: Negotiable
Posted Date: 2020-09-06 Deadline: 2020-09-13
  • Nos. of Opening : 1
  • Location : Ekantakuna
  • Experience : 5 years +
  • Working Position : Senior Level
  • Salary : Negotiable
  • Category : Engineering - Mechanical/Automobile
  • Nature : Full Time
Job Description

Assure regular and quality service to the customer on time as per plan:

  • To plan and allocate the service engineers as per the requirements
  • To make planned calls to the customers
  • To follow up for parts sales

Assure immediate and timely service to the complaint customers:

  • To plan daily engineer mobilization as per the complaint registered
  • Analysis of complains and visits and find out whether the complain is closed, pending or extended and prepare action plan
  • Planning of Engineers visit for scheduled service/AMC/GV
  • Coordination with HO for Engineers effective mobilization
  • Daily Engineers mobilization before 10.30 AM according to availability  of engineers and intensity of problems

To achieve the target for parts sales:

  • To Ensure the ordered spare parts has been received in system on time
  • Prepare a list of inventory requirement from SVR, check inventory, prepare quotation
  • Prepare a list of regular customers and goodwill customers
  • Manage the contact with them through calls, visits etc
  • Assure the minimum stock level of parts
  • Communicate quotation to customer and get confirmation/ PO from customer 
  • In case of parts unavailability, immediately forward to HO for supply of spare parts as per Lost Order
  • Follow up for VOR parts
  • Follow up courier  /transport for the timely delivery of parts
  • Follow up for potential customer /Daily service/ AMC/ BW  customer for parts and service sales

Proper Store Management:

  • To assure location wise spare parts placement 
  • To assure proper housekeeping and cleanliness of the store  Assure segregation of fast, medium and slow moving spares and store accordingly
  • Assure all spares are at their respective places in the evening before day close
  • In case of shortfall of spares as per invoice, immediately raise discrepancy note and assure submission of it to inventory manager
  • Regular follow up to for timely dispatch of ordered parts

Realization of parts Debtors:

  • Assure that all of the debtors are collected within
  • Ensure no credit sales
  • If credit required, obtain approval from service head or business head in all the cases

Tools Management:

  • Ensure all engineers got appropriate tools for the job and proper recording mechanism
  • Ensure all of the required tools available

Job Specification

  • Must have completed Bachelor's Degree in Mechanical or Automobile Engineering.
  • Must have 5-7 years of working experience in heavy equipment and earthmovers field.
  • Experience of leading and managing people
  • Ability to analyze complex operational / statistical information and produce accurate / intelligent forecasts and plans
  • Comprehensive and up to date technical awareness of automobiles standards, mechanical sector procurement and budget setting and monitoring
  • Excellent written and verbal communication and presentation skills
  • Personally Effective – excellent organizational skills, ability to prioritize and delegate

Apply Instructions

Candidates are requested to apply with updated CV at vacancy@jagdambamotors.com

Note: Please mention position as "Service Head" at subject.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts
Location
Organization Size 10-20
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