Service Head Senior Level

Jagdamba Construction Solutions Pvt. Ltd.
Location: Ekantakuna
Salary: Negotiable
Posted Date: 2020-09-06 Deadline: 2020-09-13
  • Nos. of Opening : 1
  • Location : Ekantakuna
  • Experience : 5 years +
  • Working Position : Senior Level
  • Salary : Negotiable
  • Category : Engineering - Mechanical/Automobile
  • Nature : Full Time
Job Description

Assure regular and quality service to the customer on time as per plan:

  • To plan and allocate the service engineers as per the requirements
  • To make planned calls to the customers
  • To follow up for parts sales

Assure immediate and timely service to the complaint customers:

  • To plan daily engineer mobilization as per the complaint registered
  • Analysis of complains and visits and find out whether the complain is closed, pending or extended and prepare action plan
  • Planning of Engineers visit for scheduled service/AMC/GV
  • Coordination with HO for Engineers effective mobilization
  • Daily Engineers mobilization before 10.30 AM according to availability  of engineers and intensity of problems

To achieve the target for parts sales:

  • To Ensure the ordered spare parts has been received in system on time
  • Prepare a list of inventory requirement from SVR, check inventory, prepare quotation
  • Prepare a list of regular customers and goodwill customers
  • Manage the contact with them through calls, visits etc
  • Assure the minimum stock level of parts
  • Communicate quotation to customer and get confirmation/ PO from customer 
  • In case of parts unavailability, immediately forward to HO for supply of spare parts as per Lost Order
  • Follow up for VOR parts
  • Follow up courier  /transport for the timely delivery of parts
  • Follow up for potential customer /Daily service/ AMC/ BW  customer for parts and service sales

Proper Store Management:

  • To assure location wise spare parts placement 
  • To assure proper housekeeping and cleanliness of the store  Assure segregation of fast, medium and slow moving spares and store accordingly
  • Assure all spares are at their respective places in the evening before day close
  • In case of shortfall of spares as per invoice, immediately raise discrepancy note and assure submission of it to inventory manager
  • Regular follow up to for timely dispatch of ordered parts

Realization of parts Debtors:

  • Assure that all of the debtors are collected within
  • Ensure no credit sales
  • If credit required, obtain approval from service head or business head in all the cases

Tools Management:

  • Ensure all engineers got appropriate tools for the job and proper recording mechanism
  • Ensure all of the required tools available

Job Specification

  • Must have completed Bachelor's Degree in Mechanical or Automobile Engineering.
  • Must have 5-7 years of working experience in heavy equipment and earthmovers field.
  • Experience of leading and managing people
  • Ability to analyze complex operational / statistical information and produce accurate / intelligent forecasts and plans
  • Comprehensive and up to date technical awareness of automobiles standards, mechanical sector procurement and budget setting and monitoring
  • Excellent written and verbal communication and presentation skills
  • Personally Effective – excellent organizational skills, ability to prioritize and delegate

Apply Instructions

Candidates are requested to apply with updated CV at

Note: Please mention position as "Service Head" at subject.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts
Organization Size 10-20
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