Receptionist (Female)

Job Description

• Register & process guests and their assigned rooms
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Up Selling guest rooms and promoting hotel services
• Handling cash payments
• Maintain a clean and neat front desk area
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

This Job is expired. The Company is no longer accepting applications for this position.