Receptionist

De Ni Healing Clinic
Location: Jawalakhel Lalitpur
Salary: Negotiable
Posted Date: 2022-05-24 Deadline: 2022-05-31
  • Nos. of Opening : 1
  • Location : Jawalakhel Lalitpur
  • Experience : 2 years +
  • Salary : Negotiable
  • Category : Front Desk
  • Nature : Full Time
Job Description

De Ni Healing Clinic is looking for a Receptionist to be the front face of De Ni welcoming all customers while managing all transactions with customers accurately and efficiently. To be successful in this role, you should have previous experience in a customer service position in healthcare, spa and wellness and hospitality. You should also have good knowledge of how a front desk and cashier operates. You should be available to take morning and evening shifts.

Job Title: Receptionist 

Location: Jawalakhel, Lalitpur

Terms: Full-time (7.5 hrs per day, 45 hrs per week)

Work hours: 7:00 am to 2:30 pm and 1:30 pm - 9:00 pm (with 30 minutes break)

Work Days: Sunday - Friday 

Salary: Competitive 

Responsibilities: 

  • Liaise with doctors, physiotherapist and other team members to ensure that patients receive a seamless experience 

  • Manage transactions with customers using cash registers

  • Cross-sell services and introduce new ones (e.g. medical massages, physiotherapy and medications )

  • Ensure that the housekeeping staff have done their job properly in the area overlooking the reception

  • Prepare reports necessary on the clinic’s functioning on the provided performance

  • Send reminders to the patients on appointment

  • Receive and convey customer/patient feedback to team and HoD

  • Resolve customer complaints, guide them and provide relevant information

  • Maintain clean and tidy checkout areas

  • Answer phone calls in a professional and courteous manner

  • Maintain patient confidentiality 

  • Maintain accurate documentation of the customer information

  • Stay informed on all services provided by the clinic to be able to answer the queries of the customers

Job Specification

Candidate requirement: 

  • Minimum 2 years of work experience as a receptionist or in a similar role in customer facing and sales role

  • Bachelor's degree in management, hospitality or other relevant courses

  • Strong communication skills (written and verbal)  

  • Basic computer handling with proficiency in MS Office and Google suite products 

  • Customer satisfaction-oriented and can work well with people 

  • Amicable, very polite, hospitable and can carry on the De Ni brand in every customer interaction

  • Ability to manage multiple demands and can work well under pressure 

  • Familiarity with electronic equipment, like cash register and POS

  • Knowledge of telephone etiquettes

  • Attention to detail 

Apply Instructions

We provide competitive compensation package as well as immense opportunities to learn, take initiatives and grow professionally. If you are interested in this role, apply through: https://bit.ly/apply2deni 

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Pharmaceutical / Healthcare
Location
Organization Size 10-20
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