Job Description

Job Responsibility:

• Ensuring proper functioning of Customer Support Department including the Inbound and Outbound Calls
• Manage Shifts and Timings of the Customer Support Representatives
• Assist in recruitment of Customer Support Representatives
• Assist in Training of Customer Support Representatives
• Help the Management to improve the Customer Support process
• Report the daily activities of Customer Support Department
• Analyse the data collected in the Customer Support Department and prepare the analysis report accordingly
• Prepare improvement plans for Customer Support Department and recommend changes

Requirements :

• BBS/BBA Graduate or equivalent from any recognized university (Masters Degree preferable)
• Minimum 3 years of experience for Bachelors Graduate and 1 year experience for MBA Graduate in relevant field
• Must have an understanding of Customer Support Department and Call Center Management
• Good knowlegde on Microsoft Office Package and other basic Computer Applications
• Fluency in use of Excel and other database management tools
• Strong Communication and interpersonal skills
• Ability to manage, delegate, motivate, monitor and control team activity
• Excellent interpersonal skills with the ability to communicate at all level

Job Specification

Prerequisites

• Ability to multi-task and work under pressure
• Able to work independently and in a team
• Highly proficient in MS Office applications
• Committed, meticulous and determined
• Good interpersonal and communication skill