Operation Manager / Incharge Entry Level

Dish Media Network
Bhaisipati, Lalitpur
Salary: Negotiable
457 Views 2015-07-10 00:00:00
  • Nos. of Opening : 1
  • Working Position : Entry Level
  • Qualification Degree : BBS / BBA Graduate
  • Salary : Negotiable
  • Job Category : Management / Operations
Job Description

Job Responsibility:

  • Ensuring proper functioning of Customer Support Department including the Inbound and Outbound Calls
  • Manage Shifts and Timings of the Customer Support Representatives
  • Assist in recruitment of Customer Support Representatives
  • Assist in Training of Customer Support Representatives
  • Help the Management to improve the Customer Support process
  • Report the daily activities of Customer Support Department
  • Analyse the data collected in the Customer Support Department and prepare the analysis report accordingly
  • Prepare improvement plans for Customer Support Department and recommend changes

Requirements :

  • BBS/BBA Graduate or equivalent from any recognized university (Masters Degree preferable)
  • Minimum 3 years of experience for Bachelors Graduate and 1 year experience for MBA Graduate in relevant field
  • Must have an understanding of Customer Support Department and Call Center Management
  • Good knowlegde on Microsoft Office Package and other basic Computer Applications
  • Fluency in use of Excel and other database management tools
  • Strong Communication and interpersonal skills
  • Ability to manage, delegate, motivate, monitor and control team activity
  • Excellent interpersonal skills with the ability to communicate at all level
Job Specification

Prerequisites

  • Ability to multi-task and work under pressure
  • Able to work independently and in a team
  • Highly proficient in MS Office applications
  • Committed, meticulous and determined
  • Good interpersonal and communication skill