This position requires native Nepali language skills in both writing and speaking and it is basically focused for local people of Nepal.

Main responsibility areas

1. Managing the Ncell centre and supervise 3rd party man power
2. Consulting and handling customer complaints.
3. Monitoring and maintaining daily reports and coordination with Ncell head office.
4. Monitoring daily cash transactions.
5. Smooth operations of Front desk customer care.
6. Implementation of world class customer service concept in the centre.

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

Your qualification and experience

1. Bachelor degree will be preferable
2. Experience in the similar field will be an advantage

Your profile

1. Good listening and communication skills
2. Troubleshoot and respond to customers doubt
3. Active team player with a charming personality
4. Handle multiple task at a time
5. Analytical and problem solving skills
6. Good knowledge of time management
7. Pleasant and friendly manner

How to apply

If you consider yourself as our future employee and believe that you match the profile, please don’t hesitate to apply. You apply by pressing “send application”. This will redirect you to our application form, where you will be asked to create a user login and fill in some information about yourself, upload your CV and application. Some positions may require you to give specific details relevant for the positions.

Send application