This position requires native Nepali language skills in both writing and speaking and it is basically focused for local people of Nepal

 

Main responsibility areas:

• Process ownership and governance like change management, incident management, crisis management, disaster management, emergency management.
• Responsible for supporting and developing standard processes and for ensuring adoption and uniformity.
• Identify, implement and /or integrate technologies needed to automate the new process.
• Ascertain that standardized methods and procedures are used for efficient and prompt response analysis, documentation and follow up the implementation.
• Ensure incident/change/crisis management SLA’s/OLA are being met along with other contractual customer obligations for support.
• Responsible for the process of managing the lifecycle of all incidents, changes, crisis and minimizing adverse impact on business by ensuring agreed levels of service quality.

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

Your qualification and experience:

• Bachelor’s in Engineering.
• 3 years of working experience in telecommunication sector.
• Proven experience in building a process repository and defining centrally driven governance.
• Previous experience within incident and change. Problem management roles and knowledge of ITIL principles are essential.
• Experience in the similar field will be an advantage.

Your profile:

• Ability to effectively coordinate and communicate with related partners both in English and Nepali.
• Good analyzing, problem solving and reporting skills.
• Ability to work well during pressure/in deadline-driven environment.
• Delivery of quality work and creativity.
• Must possess organizing skills, excellent communication skills and demonstrate problem solving skills.
• Basic Understanding of Six Sigma methodology.
• ITIL Process Certification preferred.
• Project Management Institute Certification preferred.
• Middle to advance knowledge of Excel, PowerPoint, Visio and Processes will be an added advantage.

How to apply:

If you consider yourself as our future employee and believe that you match the profile, please don’t hesitate to apply. You can apply by pressing “send application”. This will redirect you to our application form, where you will be asked to create a user login and fill in some information about yourself, upload your CV and application. Some positions may require you to give specific details relevant for the positions.