Job Description

This position requires fluency in Nepali & English, both written and verbal. We encourage local people of Nepal to apply for this position.

Main responsibility areas:

1. Identify individual targets in coordination with immediate Manager and perform work professionally with loyalty and integrity
2. Maintain positive team spirit to ensure effective realization of targets focusing on the overall success of the company and satisfaction of the customers
3. Understand and fully adhere to the company values and code of conduct & ethics and act as a role model and ambassador of the company
4. Perform any other reasonable duty assigned by the management
5. Operation and maintenance , optimization and development of respective systems under Customer Support Systems-CSS(CRM,UVC,EVC,CMS,Testing,SSA & RMS and other applications as required by business)
6. Customer Support Systems products, tariffs, delivery of campaigns and provide technical support comprising of services,solutions and platforms considering risk and impacts
7. Develop standard technical frameworks and solutions
8. Identify/analyze/audit/reconciliations of items and ensure to close gaps in terms of security, products, systems and revenue for further enhancement of the systems
9. Patches, upgrade and health checkups /Expansions-(capacity planning) analysis by self or by coordinating with vendors and partners
10. Timely reporting to managers
11. Cooperates with employees of other departments regarding systems issues (requests response, system accesses, software installation, HW maintenance, etc.)
12. Maintain positive relationship with inter/intra department/unit and partners/vendors and think from customer’s perspective and influence/help other team members to resolve the issue
13. Maintain process for documentation of any activities done
14. Perform any other reasonable duty assigned by management
     

Your qualification and experience:

1. Bachelor’s in Engineering
2. Minimum 2 years of work experience with specialization in similar field especially in all existing CSS functional systems
    

Your profile:

1. Experience in products and underline services
2. Manage good relationship with partners & vendors within customer relation management systems
3. Excellent overall performance and good understanding of customer relation management systems, data analysis and reporting
4. Excellent IT and network knowledge
5. Excellent knowledge of billing processes/standards
6. Excellent understanding of Telecom processes/protocols/standards
7. SQL, PL\SQL, Oracle and Programming knowledge(C,C++,JAVA,PHP etc)
8. Knowledge on UNIX-based OS or Windows Server platforms with an emphasis on how applications are deployed
9. Knowledge of relevant industry standards
10. Able to handle complex technical and product issues ensuring quick TTM
11. Shapes the business to strongly respong to customer and market needs; able to quickly adapt to change and solve issues/tasks in a rational, logical and analytical way quickly and correctly
12. Optimizes execution. Sets clear objectives
13. Business acumen and customer focus mind set
14. Manage complex environment and proactively respond to issues in an innovative yet structured approach

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

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