Fully responsible for all aspects of all departments.
Ensure outstanding customer care at all times.
Monitor all special guests and requests.
Review daily front office work and activity.
Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all staff daily / weekly to discuss routine operational matters, guests feedbacks and action taken for service recovery, and also any staff issues.
Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers / Vendors for quality.
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel.
This Job is expired. The Company is no longer accepting applications for this position.
Organization Summary
Everest Holiday Inn is an one stat hotel located at Shambhu Marg, Airport. We have twenty rooms, restaurant and bar.
