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Job Position   :   Service Advisor  

Job Location:Swyambhu
No. of Vacancies:3
Experience:1-2 Year experience in related field
Job Category:Others
Job Type:Full Time
Job Level:Entry Level
Salary:15,000-20,000
Educational Qualification:Bachelor in Mechanical Engineering
Posted Date:2018-03-05
Expiry Date:2018-03-30 - Expired
Job Description:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records

 

Job Specifications:
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.

 

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