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Job Position   :   Dealer Customer Relation Center  

Job Location:Swyambhu
No. of Vacancies:1 Female
Experience:Freshers are encouraged to apply for the post
Job Category:Others
Job Type:Full Time
Job Level:Entry Level
Salary:10,000-12,000
Educational Qualification:Bachlore running or completed
Posted Date:2017-10-12
Expiry Date:2017-10-25 - 2 Days Left
Job Description:

Main Duties

Customer Service

§  Served as a single focal point between the customer and the different departments of the workshop.

§  Manage databases of all records related to the repairs of the vehicles.

§  Listen the customer concern and record it in the customer care database.

§  Provide best possible service to the customer.

§  Maintain positive interactions and good working relationship with other departments and colleagues.

 

Operationale

§  Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of customer.

§  Receives and handles all inquiry calls from the customer for booking, follow-up and regular check-up.

§  Give attention to the customer concern while receiving calls, complains.

§  While maintaining database, record all necessary information, customer name, vehicle no., address, contact no, e-mail address etc. or in the format as prescribed by the company/ manufacturer.

§  Make follow-up calls to the customer for their vehicles routine check-up, follow-up check-up and check-up by appointments..

§  Take repair and maintenance booking from the customer and inform them at least 2, 3 days in advance in order to make sure that they will bring their vehicle for repair on appointed time.

§  If the customer doesn't show up until 30 minutes, call them for rescheduling the maintenance works.

§  Report service manager about the bookings and follow-up and ask for the necessary arrangements for the repairing and maintenance works of the booked vehicles.

§  Prepare and submit daily maintenance works reports to the management.

§  Conduct customer satisfaction survey on the basis of repairing and maintenance work and report it to the management.

§  Maintain post follow-up reports for future reference.

Personnel

Other Duties

§  Responds to changes in function and procedures in the area of DCRC works as per the guideline provided by the organization and the company.

§  Have through understanding of working procedures of the industry.

§  Puts forward suggestions to the management in relation to the Work Quality and
 Work Performance.

§  Have an understanding of and adhere to the organization's rules and regulations and in particular, the policies and procedures related in operating machines and tools being used in the workshop.

§  Attends training sessions and meetings as and when required.

§  Carries out any other reasonable duties and responsibilities as assigned.

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