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Job Position   :   DCRC-EXECUTIVE  

Job Location:Swyambhu/Chabhel
No. of Vacancies:1 female
Experience:1-2 Year experience in related field
Job Category:Others
Job Type:Full Time
Job Level:Mid Level
Educational Qualification:BBA/BBS Completed
Posted Date:2018-03-05
Expiry Date:2018-03-16 - Expired
Job Description:

Main Duties

Customer Service

  • Served as a single focal point between the customer and the different departments of the workshop.
  • Manage databases of all records related to the repairs of the vehicles.
  • Listen the customer concern and record it in the customer care database.
  • Provide best possible service to the customer.
  • Maintain positive interactions and good working relationship with other departments and colleagues.




  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of customer.
  • Receives and handles all inquiry calls from the customer for booking, follow-up and regular check-up.
  • Give attention to the customer concern while receiving calls, complains.
  • While maintaining database, record all necessary information, customer name, vehicle no., address, contact no, e-mail address etc. or in the format as prescribed by the company/ manufacturer.
  • Make follow-up calls to the customer for their vehicles routine check-up, follow-up check-up and check-up by appointments.
  • Take repair and maintenance booking from the customer and inform them at least 2, 3 days in advance in order to make sure that they will bring their vehicle for repair on appointed time.
  • If the customer doesn't show up until 30 minutes, call them for rescheduling the maintenance works.
  • Report service manager about the bookings and follow-up and ask for the necessary arrangements for the repairing and maintenance works of the booked vehicles.
  • Prepare and submit daily maintenance works reports to the management.
  • Conduct customer satisfaction survey on the basis of repairing and maintenance work and report it to the management.
  • Maintain post follow-up reports for future reference.


Job Specifications:


Other Duties

  • Responds to changes in function and procedures in the area of DCRC works as per the guideline provided by the organization and the company.
  • Have through understanding of working procedures of the industry.
  • Puts forward suggestions to the management in relation to the Work Quality and
     Work Performance.
  • Have an understanding of and adhere to the organization's rules and regulations and in particular, the policies and procedures related in operating machines and tools being used in the workshop.
  • Attends training sessions and meetings as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.



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