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Job Position   :   Customer Support  

Job Location:Tinkune, Kathmandu
No. of Vacancies:1
Documents Required : CV (Resume)
Job Category:Customer Service
Job Type:Full Time/Part Time
Job Level:Entry Level
Educational Qualification:10+2 Required
Posted Date:2017-11-07
Expiry Date:2017-11-16 - Expired
Job Description:
  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Identify and assess customers’ needs to achieve satisfaction
  • Meet personal/customer service team sales targets and call handling quotas
  • Take the extra mile to engage customers
Job Specifications:
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Build Sustainable relationships of trust through open and interactive communication
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers
  • Place or cancel orders.
  • Resolve customer complaints via phone, email, mail or social media.

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