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Job Position   :   Account Officer  

Job Location:Nepalgunj
No. of Vacancies:1
Experience:3+ years
Job Category:Accounting / Finance
Job Type:Full Time
Job Level:Mid Level
Salary:min 30k-50k
Educational Qualification:Master degree in related Subject with 2yrs experience or BBS/ BBA with min 5-6 years experience
Posted Date:2018-10-03
Expiry Date:2018-10-21 - Expired
Job Description:
  • Manage multiple accounts; develop positive working relationships with all customer touch points

  • Drive client retention, renewals, upsells and client satisfaction

  • Work closely with Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

  • Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

  • Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

  • Prepare campaign insights reporting, including analysis and research

  • Manage weekly campaign status documents for review

  • Work closely with Finance on billing set up and invoicing

  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

  • Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

  • Provide input on new processes and workflows as needed

  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

Job Specifications:

Job Specification:

Job Category:                      FMCG

Position:                               Account Officer

Location:                               Nepalgunj

Education:                           Master/ Bachelor in realted subject

Experience required:          more than or equals to 5 yearsin related field


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