Greets guests at all times in a friendly and helpful manner and attempts to learn and use the guest’s name at every opportunity.
Registers and rooms all arrivals according to established procedures.
Assists in pre-registration and blocking of rooms for reservations.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
Maintains an intimate knowledge of departmental standards and personal details of guests.
Obtain proper identification of guests during check-in.
Performs check-in, check out, and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Maintains cashier float and ensures accurate daily reports of all money received.
Assists with currency exchange.
Keeps track of all modifications to accounting policies and procedures.
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages and also Hotels Loyalty programs.
Attends to guest’s complaints, inquiries, and requests, referee’s problems to supervisor/ Executive if unable to deal with them.
Direct Bell Attendant to escort guests and transport their luggage to the room.
Follows proper telephone etiquette.
Does everything possible to ensure that the guests depart from the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly manner.
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary department standards of behavior and appearance and attitude.
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.
Endeavors to maintain the high standards of the hotel with particular regard to health or safety hazards.
Must log down important information in the duty logbook and communicate the same to your colleagues before ending your shift.
Job Specification
Required skills and qualifications:
Hotel Management Graduate or equivalent with 1 to 2 years of working experience in a similar position
Familiar with Front Office system, procedures, guest handling, revenue management, and budget
Excellent interpersonal skills, customer service skills, English language, and communication skills
A good team player with an attitude to go for the extra mile
Knowledge of other international languages will be an advantage
Apply Instructions
Interested candidates are requested to send their CVs to careers@shambalahotel.com mentioning the job position.
Only shortlisted candidates will be further contacted for an interview.
This Job is expired. The Company is no longer accepting applications for this position.
