Front Desk Staff

Job Description

• Answer phones
• Route calls to specific people.
• Greet visitors warmly and make sure they are comfortable.
• Coordinate office activities.
• Send email and faxes.
• Take and relay messages.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

This Job is expired. The Company is no longer accepting applications for this position.