Front Desk Task:
- Ensure outstanding customer care at all times.
- Monitor all special guests and requests.
- Review daily front office work and activity.
- Review front office log book and (guest feedback) forms on a daily basis.
- Courteously and accurately answer inquiries from potential guests and accepts hotel reservations.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Arrange sightseeing tour for the guests.
- Maintain vehicle movement records timely.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Maintain stock of all kinds of stationary supplies. Place order of stationary supplies when necessary.
- Conduct daily audit of all rooms.
- Supervise the work of housekeeping staff.
- Maintain daily stock of water, beverage, alcohol drinks, and housekeeping materials in storage.
- Maintain daily stock of all kinds of beverages, water in the refrigerator in restaurant.
- Produce daily report of the room and restaurant sales and submit it to the MD.
- Cross check all billings are correctly maintained.
- Follow-up credits. Receive credit payments.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to MD.
- Ensure all installed equipment (such as TV, telephone, air conditioning etc.) are working properly. Arrange repair and maintenance works when necessary.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Ensure staffs wear the proper uniform at all times. Require all employees to wear proper uniforms when they are on duty.
- Assist all departments in servicing the guests during high volume periods.
- Perform other duties as assigned, requested by management.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring all the staff.
Everest Holiday Inn is an one stat hotel located at Shambhu Marg, Airport. We have twenty rooms, restaurant and bar.
Hotel / Resort
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Everest Holiday Inn