Customer Service Representative(CSR)

Scubes Group
Location: Kamaladi Kathmandu
Salary: Negotiable
Posted Date: 2019-02-17 Deadline: 2019-03-09
Job Description

  • Deal directly with customers either by telephone, electronically or face to face.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Compile reports on overall customer satisfaction.
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments

Job Specification

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents.

Apply Instructions

Interested candidates are requested to email their detailed profile (CV) along with their recent PP size photo and expected salary as well to scubesgroup@gmail.com

Or drop in our office, 014267183

Organization Summary

We are a reputed Interior designing/Engineering firm based in kathmandu.

Industry Type Architecture / Interior Designing
Location Kamaladi Kathmandu
Organization Size 20-50
Active Jobs By Scubes Group

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