Customer Management Executive Mid Level

Techno Farm Pvt. Ltd.
Location: Kamaladi
Salary: Negotiable
Posted Date: 2021-06-25 Deadline: 2021-06-30
  • Nos. of Opening : 1
  • Location : Kamaladi
  • Experience : 2 years +
  • Working Position : Mid Level
  • Qualification Degree : Bachelor
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • They are responsible for taking or cancelling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Process orders, applications, and forms
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select, hire, and train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized costs
  • Encourage and motivate team members for continuance of quality service delivery

Job Specification

 

  • Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
  • Ability to effectively work with a team
  • Problem solving skills 
  • Possession of interpersonal skills to be able to relate cordially with different classes of people
  • Ability to handle stress well
  • Ability to listen and pay attention to details
  • Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
  • Possess a pleasant and clear speaking voice, coupled with a fluency in English

Apply Instructions

Interested candidates are requested to send their updated CV with a cover letter at "info@farmtracnepal.com"

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Techno Farm Pvt.Ltd. is a part of Triveni Group. We are an authorized distributor of Farmtrac tractors of Escorts limited, india for Nepal.

Visit our website for more details : http://farmtracnepal.com/

Industry Type Automobiles and Parts
Location
Organization Size 20-50
Active Jobs By Techno Farm Pvt. Ltd.

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