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•Preparation of skill matrix of his staffs and Co-ordinates with National Service Manager the training needs for his staffs. |
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•Budget preparation & controlling for the year to enhance service department. |
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•KPIs achievement and making team working together for further development. |
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•Planning of service & parts activities in workshop. |
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•Lead to increase Workshop efficiency and profitability. |
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•Customer Periodic & follow up visits. |
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•Employment, welfare and training of service personnel. |
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•Enhancing customer satisfaction by prompt After Market services (increment of CSI). |
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•Maintain good spirit and moral among the personnel. |
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•Customer complaints handling, tracking and resolution. |
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•Updating Service information in Base workshop, service dealership & branches. |
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•Service Campaign planning, co-ordination and updating around central region defined by Head-After |
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•Workshop Safety Monitoring, evaluating and processing. |
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•Trip Manager data/vehicle performance analysis along with customer (FE Analysis). |
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•Implementation of Vehicle Introduction programs. |
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•Making relation with vendors with standard cost, quality and time. |
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•Personnel Related issues of Workshop team. |
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•Achieving Labour targets for Workshop Operations. |
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•Closing customer complaints with due satisfaction. |
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•Manpower planning and manpower management for Workshop Operations. |
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•Submit all related report to his superior in time. |
* Sound technical Knowledge of commercial vehicle.
* Leadership and motivational skills.
* Ability to lead and work in a team.
Please mail your updated Profile in word format at hrd@batas.org.np within given deadline.
