Airport Services Agent

Qatar Airways
Location: Nepal
Salary: Negotiable
Posted Date: 2015-09-03 Deadline: 2015-09-13
  • Location : Nepal
  • Working Position : Entry Level
  • Qualification Degree : High School education or equivalent
  • Salary : Negotiable
  • Category : Others
  • Nature : Full Time
Job Description

About your Job:

In this role you will deliver excellent service at the airport, helping create a stress free environment for customers traveling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Accountabilities include:

  • Delivering the highest level of Customer Service at all customer touch points
  • Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
  • Supervising service partners’ activities for the smooth acceptance of passengers.
  • Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
  • Checking entry requirements (visas, residence permits) are met
  • Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
  • Handling of company mail
  • Performing pre- and post-flight administration duties
  • Handling baggage claims
  • Ensuring compliance with QR Safety and Security requirements.
  • On Time Performance

About You:

You will have a minimum High School education or equivalent. To be successful in this role you will require a minimum of 2 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.

Must be willing to work shifts including weekends and night shifts.

Fluency in English and Nepali (both spoken and written) Language is essential. Knowledge of Amadeus Reservations & DCS preferred but not essential.

Note: you will be required to attach the following:
1. Resume / CV
2. NOC for Qatar Airways employees only.External applicants upload a blank document.

Apply Instructions

Click Here to Apply

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Qatar Airways Company Q.C.S.C. (Arabic: القطرية‎, Al Qatariyah),operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha the airline operates a hub-and-spoke network, linking over 140 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 150 aircraft.

Qatar Airways Group employs more than 31,000 people, of which 19,000 work directly for Qatar Airways. The carrier has been a member of the Oneworld alliance since October 2013, the first Gulf carrier to sign with one of the three airline alliances.

Industry Type Aerospace/Aviation
Location Qatar Airways Towers, Doha, Qatar
Organization Size
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